Frequently Asked Questions

How do I make a booking
Simply select the product of your choice and follow the onscreen instructions to submit an enquiry. A Travelscene American Express agent will respond within 48 hours to process your erquiry. Alternatively you can call us on
1300 855 553 during regular business hours Monday to Saturday.

How far in advance can I make a booking?
There are generally no limitations and advance bookings can secure you some great savings. Destinations and specific offers will constantly be updated so please check the website or speak to an agent on 1300 855 553.

What if I require facilities for special needs?
Please make special requirement requests at the time of booking.

What if I am travelling for a special occasion?
If you are travelling for a special occasion such as your honeymoon or celebrating a milestone birthday, please let us know.

What about transport to and from my holiday destination?
A number of airfares can be used in conjunction with your holiday package or may already be included as part of the advertised holiday package. Please check with a Travelscene American Express Agent if you are unsure of transport inclusions. It is important to note that all airfares are subject to availability and many have special conditions that apply.

How do I pay?
Travelscene American Express accepts Bank Card, MasterCard, VISA, American Express, cheque, money orders, direct deposit and cash.

Who do I contact to make a booking, check an existing booking or change my booking?
When you submit a holiday enquiry on our website you will need to select a Travelscene American Express agent to handle your enquiry. Your selected agent will then contact you to process your booking. Following this, any subsequent queries or changes must be directed to the agent that handled your booking. You will be given a booking/quotation reference number at the time of booking which you need to quote when changing or checking your booking.

When will I receive my travel documentation?
After full payment has been received, your travel documents will be sent out to you confirming your booking. This documentation will generally be dispatched 4 weeks prior to your departure, or earlier.